All sales are final but items can still be Returned for Exchanges. If for whatever reason you are not satisfied with our product, please first call our offices at 08119874199 or 08129019737 or email us at jeweler (AT)mandilax.com. We will require a few information from you regarding the said order and then we will trace your order and verify if it qualifies for returns, if qualifies, we will give you instruction on how to apply for returns and exchanges. Item must be Returned Within 3 Days of Delivery. Meaning it must be in the mail within 3 days and tracking must be given to us). After this time period, we reserve the right to deny the return.
Jewelry returned must be in Brand new, unworn, undamaged condition. Damaged items will not be accepted. If the fault is from our ends, every process of retrieving the item will be borne by us but if a client is at fault, a 15% restocking fees of item price will be charged and the customer will be responsible for return and exchange shipping fees. Item(s) must be returned packaged safely, with tracking and insurance suggested. We will not be responsible for lost return packages.
FINAL SALE ITEMS
- EARRINGS and pierced jewelry are FINAL sale and cannot be returned for sanitary reasons.
- SALE, PRE-ORDERED, IMPORTED and VINTAGE items are FINAL sale and cannot be returned.
- CUSTOM ITEMS, PERSONALIZED ITEMS are FINAL sale and cannot be returned.