SHIPPING/PAYMENT/RETURN POLICY

 

SHIPPING

Mandilax is collaborating with some of the best local and international private courier companies in order to get your order to you in the best condition and timely manner as soon as your order has been processed. Mandilax owner is an investing partner with IBL LOGISTICS in Lagos. All orders usually ship out within 24 – 48 hours (Mondays to Fridays) upon receiving your order, as long as we have your item in stock otherwise we shall contact you and let you know in any event. Orders will not be processed on weekends and holidays except if special arrangement have been made with us. Orders placed on before 2PM on Friday will be processed the following Monday.

For Outside Lagos Orders:  At MANDILAX, we are trying our best to improve our goods and service nationwide. We used to offer “Cash on Delivery” within Lagos only before but we are currently experimenting “Cash on Delivery” to selected cities outside of Lagos. These cities are:- Sango, Ogun; Ibadan, Port Harcourt, Abuja, Kaduna, Ilorin and Akure. We can now offer “Cash on delivery” to these cities but you’ll be required to pay only the shipping fee now(₦2,500) and then pay for the goods when we deliver it. This shipping fee is non-refundable. If your city is not here simply call us on our customer care line so that we’d see if we can work something out.

If you have trust issues, we suggest you find someone in Lagos to receive on your behalf and then send it to you. All you have to do is send the money to the person, supply us with the person’s Name, Address and Phone number and we’ll deliver it to them and they can pay us upon delivery.

How we ship:
We usually ship outside Lagos using known National Union Of Road Transport Workers (NURTW) registered buses to ship Nationwide. We are registered with them and have logistics agreement with them. After handing the package to our driver, we’ll give the driver your number and give you the driver’s number too. The bus driver will call you upon arriving the nearest park to you in your city, and you’ll pick up your package from their park office with the pick up information we’ll provide you.

We find this shipping method cheaper and faster – Mostly next day delivery nationwide. We create a waybill for it so it is safe and we haven’t had any unfortunate incident so far. We can also use the regular courier such as DHL, Fedex, TNT to ship if you can afford it. Contact us if you want that.

 

PAYMENT OPTION

We offer different types of payment option, they are:- Cash on delivery (Lagos and some states), We also offer online Payment option using VoguePay Secured method of payment (Nigerian Bank issued Visa, Mastercard, Verve Credit or Debit Card,) Direct Bank Payment (You are most likely want to use this method if you are outside Lagos). Our bank details are HERE

Should you have any other question, Call us or write us 

RETURN POLICY

All sales are final but items can be Returned for Exchanges. Jewelry must be Returned Within 7 Days of Delivery. Jewelry returned must be in Brand New, unworn, undamaged condition . Damaged items will not be accepted. There is a 25% restocking Fees of total order and customer will be responsible for shipping fees to send the item back to us. Customer must return item packaged safely, with tracking and insurance suggested. We will not be responsible for lost return packages. If you need to return an item, simply contact us through any of our contact method on the contact page.

INTERNATIONAL ORDER

Please, note that there may be delivery delays due to international custom inspections. International Shipping can take upto 10 to 25 days due to custom inspections. And please do call or write us if you are placing an order internationally.

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